PetMedic (‘We’,’ Our’, ‘Us’) takes your privacy seriously. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regard to the information that they shared and/or collected on our website. This policy is not applicable to any information collected offline or via channels other than this website.

CONSENT

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

COLLECTION OF PERSONAL DATA

Personal Data refers to information about you, from which you are identifiable, including but not limited to your name, address(es), email address, organization name, recipient name(s), and phone number(s). Sharing of your Personal Data is completely voluntary. However, do note that we may not be able to provide some of our services or accept payments without the required information.

The collection of your Personal Data will generally occur when you either,

• Visit our websites, through our pages on social media platforms;
• Subscribe to our mailing list;
• Submit website feedback;
• Send an email or letter to us; or
• Make a purchase or attempt to make a purchase through our site, telephone, or other means

USAGE AND DISCLOSURE OF PERSONAL DATA

We use your Personal Data that we collect generally to fulfil any orders placed through our Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Personal Data to:

• Communicate with you;
• Plan and execute marketing campaigns;
• Send you alerts, promotional materials, offers, and notices regarding our products and services, including via electronic newsletters, short message service, digital marketing platforms, and/or other forms of communications;
• Aggregate information for internal reporting purposes (including research on trends or analytics); and
• Screen our orders for potential risk or fraud;

We may disclose your Personal Data to third-party service providers, agents, and other organizations we have engaged for the purpose described above. Any updates made to your Personal Data with us may not be updated with our third-party service providers, agents, and other organizations. You are required to liaise with them separately.

We may also share your Personal Data to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, to protect the integrity of this Site, or to otherwise protect our rights.

COOKIES

We may use cookies, web beacons, tags, scripts, pixels, advertising identifiers, and similar technology (‘Cookies’) to collect anonymous information about your device on either an automated basis or a passive basis when you browse our site. The information may include information about your web browser, IP address, time zone, individual web pages or products that you view, what websites or search terms referred you to our Site, and information about how you interact with our Site. You may choose to disable, or not grant the Cookies permission; which may prevent you from taking full advantage of our site.

RETENTION OF PERSONAL DATA

We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.

WITHDRAWAL OF PERSONAL DATA

You may withdraw your consent to provide Personal Data by submitting your request via email to the contact details below. Depending on your request, we may or may not be able to provide our service to you.

ACCESS AND CORRECTION OF PERSONAL DATA

You have the right to access and update your Personal Data at any time. If you would like to correct or review the Personal Data we have about you, you can let us know by contacting us at the email listed below. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.

DATA DELETION REQUEST

1. Requesting Data Deletion

You have the right to request the deletion of your personal data held by PetMedic. To initiate a data deletion request, please follow the steps outlined below:

• Email Request: Send an email to info@petmedic.com.my with the subject line "Data Deletion Request." In the body of the email, please provide your full name, contact information, and a brief description of the data you wish to be deleted.

2. Verification Process

For security purposes, we may need to verify your identity before processing the data deletion request. This is to ensure that the request is legitimate and that we are not releasing or deleting personal information without proper authorization.

3. Processing Time

Once your request and identity verification are complete, we will make reasonable efforts to delete your data from our systems within 30 days. Please note that certain legal obligations or technical constraints may prevent immediate deletion of all copies of your data.

4. Confirmation of Deletion

Upon successful deletion of your data, we will send you a confirmation email or written communication. In the event that we are unable to fulfill your request, we will inform you of the reasons for the denial.

5. Contact Information

If you have any questions or concerns regarding the data deletion process, please contact us at info@petmedic.com.my or +6010-7639434.

CHANGES

We may review and update the necessary in this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

If you have questions about this Privacy Policy, please contact us by e-mail at info@petmedic.com.my

We are committed to conducting our business in accordance with these principles, in order to ensure that the confidentiality of personal information is protected and maintained.